Location
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Is eBev active and operating in my market?
eBev is operating across Australia. If you are in NSW or VIC you can request a demo and one of our Business Development Managers will be in contact to arrange a time to give you a demonstration of the features and benefits. If you are from another state we can facilitate an online demonstration of the features and benefits and set up your eBev account so that you can use eBev from anywhere in Australia.
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Do I need a trading account with eBev?
No, the commercial arrangements that you have with your suppliers remains the same. If you place an order for a product with a supplier that you don’t have a trading account set up with you may be required to pay COD or set up an account with that supplier before the supplier will supply your order.
Beverage Types
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Can I order all my beverages requirements through my eBev account?
eBev currently has over 22,000 beverages, the largest database of beverages in Australia. The functionality to order all beverage types is currently being developed and will be launched soon.
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Can't find a beverage on eBev?
Simply click on the ‘Create’ button on the ‘Can't find what your looking for?’ prompt found at the bottom of every eBev search page. Fill in the required fields and once created, this will be sent to our Content Team for validation. You will be sent a confirmation once the product is live and ready. Alternatively, contact us with details of the beverage you are sourcing and we will do our best to determine the supplier within your market.
Costs
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Are there any costs to set up an account with eBev?
No, it is free to register and set up an eBev member account.
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Does it cost anything to use the eBev order management system?
No, you can use your eBev member account to order all of your weekly beverage requirements for free.
Discounts and your pricing
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Can eBev get me a better price?
eBev lists the standard wholesale price for all products, the commercial relationship between you and your supplier does not change, eBev simply facilitates the purchase order process. You need to continue to negotiate your pricing directly with your supplier or Sales Representative.
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I already have pouring discounts and special rates and agreements with my suppliers - how does this work when I order through eBev?
eBev simply facilitates the order process, your purchase order details (volumes only) are sent to the customer service team of each of your suppliers for processing. We do however encourage you to load your agreed pricing into eBev. Only you will see this and it means we can deliver you more accurate performance reports. Your discounts are loaded with your supplier separately.
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Who does my invoice come from?
You will continue to receive an invoice directly from each of your suppliers.
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I can’t find a copy of my invoice - who should I contact?
You will need to contact your supplier directly to receive a copy of an invoice, however we are looking at an easier way for you to view all your supplier invoices on eBev. Watch this space!
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There is a problem with my invoice, who should I contact?
If you have a discrepancy in relation to pricing, an invoicing error or a picking error you will need to contact your suppliers directly to resolve.
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How do I make sure my Sales Rep knows about my order?
You can make sure your Sales Rep knows about your purchase order by selecting them to receive a carbon copy of your purchase order.
Stock levels and vintage changes
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Will I be notified if a product is out of stock?
Yes. When you place an order through eBev, suppliers are immediately sent the details of your order for processing. Suppliers are prompted to ‘confirm’ or ‘edit’ all orders and if there is an out of stock or delay in delivery issue, suppliers can communicate this detail which will be sent to you.
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What happens when a vintage rolls?
When you place an order through eBev, suppliers are immediately sent the details of your order for processing. Suppliers are prompted to ‘confirm’ or ‘edit’ all orders and if there is a new vintage, suppliers can communicate this detail which will be sent to you.
Mixed cases
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Can I order mixed cases through my eBev account?
Yes, mixed case functionality is available, please contact us with details of the suppliers that are offering this service to you and we can set this up specifically to your needs.
Deliveries
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When will my stock be delivered?
Each supplier has their own cut off times and standard delivery time frames. These are listed with the eBev platform under the supplier details section. These details are the same as if you ordered directly with your supplier, please make sure you place your order within the required time frame. When you place an order and are on the check out page, the expected delivery date is populated with the individual supplier’s standard details.
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I want delivery on a specific day, during a specific time - can I request this?
You can update your venue specific delivery details under the ‘My Account’ section and these details will be send to all suppliers included in your purchase order.
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Is there a charge for delivery?
This is at the discretion of each supplier but generally speaking the wholesale pricing includes delivery but there is normally a minimum order requirement.
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What is the minimum order for delivery and will I be charged for delivery?
Each supplier has their own minimum order requirement (this may be a number of cases or order value). These are listed with the eBev platform under the supplier details section. These details are the same as if you ordered directly with your supplier, please make sure your order is within the minimum order requirements for each of your suppliers. Suppliers may charge a fee for orders that don’t meet the minimum order requirements or may choose not to supply the stock.
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Who do I contact regarding refused, broken or short delivered stock?
eBev simply facilitates the purchase order process, please contact your supplier directly for any logistics or dispute in stock issues.
Portfolio information
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How do I update my products?
You can send your portfolio updates in bulk to our content team, preferably in csv or excel format and they will upload this information. Additionally, you are able to log in to your supplier eBev account and manage your own portfolio as well.
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Can I manage my own portfolio information?
Yes, you are able to log in to your supplier eBev account and manage your own portfolio at your convenience.
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Who can access my portfolio information?
Only venues with a registered eBev account can see your portfolio. Venues must provide a valid liquor licence when registering for an eBev account which is validated before supplier information is made accessible.
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Can other distributors access my portfolio and pricing information?
Only venues are able to access other supplier information, you will only be granted access to your own portfolio including pricing, likewise for all other suppliers.
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I have a beverage that is now out of stock or we have had a vintage roll, how do I update my product information?
You can send your portfolio updates in bulk to our Content team, preferably in csv or excel format and they will upload this information. Additionally, you are able to log in to your supplier eBev account and manage your own portfolio as well.
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I have standard cut off times and delivery time frames with minimum order quantities, how do I communicate this to venues placing purchase orders?
Our content team set up your supplier account with your specified cut off times, delivery time frames and minimum order quantities, you can update these at any time by contacting our Content team.
Discounts and your pricing
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I have negotiated pouring discounts, special rates and agreements with particular venues - how does this work when these venues order through eBev?
eBev simply facilitates the order process, the purchase order details (volumes only) are sent to your customer service team for processing. Venue specific discounts are applied at the point of invoice; we are able to set up the process so that relevant Sales Representative receives a carbon copy of the purchase order so that they can make sure that the discount is applied on the invoice.
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Some of my beverages are listed as POA - what does this mean?
We are yet to confirm the wholesale pricing information for that beverage from you, please update our content team or log in to update your product.
Receiving purchase orders
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I have received a purchase order but can not supply all products on the order, how do I advise the venue?
In the purchase order email you receive you have the option to click ‘confirm’ order or ‘edit’ a purchase order. To communicate that you are unable to supply a particular product, click the ‘edit’ button and you will be redirected to your eBev account to the Open Order page where you can tick box which products you and or can not supply. Once updated please click ‘edit’ and you will be prompted to give an explanation to why you can not supply particular products.
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Can I edit the expected delivery date of an order?
Yes, in the purchase order email you receive you have the option to click ‘confirm’ order or ‘edit’ a purchase order. To change the expected delivery date, click the ‘edit’ button and you will be redirected to your eBev account to the Open Order page where you can updated the expected delivery date.
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I received a purchase order for a beverage that is now out of stock or we have had a vintage roll, how do I update the venue?
In the purchase order email you receive you have the option to click ‘confirm’ order or ‘edit’ a purchase order. To communicate that you are unable to supply a particular product due to out of stock or vintage roll, click the ‘edit’ button and you will be redirected to your eBev account to the Open Order page where you can tick box which products you and or can not supply. Once updated please click ‘edit’ and you will be prompted to give an explanation to why you can not supply particular products.
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I have received a purchase order for a venue who’s account is on hold or the venue does not have an account set up with us, how do I advise the venue?
Yes, in the purchase order email you receive you have the option to click ‘confirm’ order or ‘edit’ a purchase order. To communicate that you are unable to supply all products click ‘the ‘edit’ button and you will be redirected to your eBev account to the Open Order page where you can leave all products un-ticked (unable to supply) and when prompted to give an explanation note the venue account set up issue.
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Contact usIn the press
“...Sydney-based beverage inventory management start-up eBev has raised $1.5 million in its first seed round, led by Sydney Angels, to help the platform expand interstate and build out its product offering...“
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“..eBev which solves the problems of multiple suppliers by aggregating the portfolios of wine and beverage suppliers in Australia to make it easier for licensed restaurants, bars and retailers to search the wholesale marketplace and send purchase orders to multiple suppliers who are all in one place...“
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“..A free tool for the wine trade, eBev allows anyone with a liquor license to create an account and access the wholesale wine marketplace in one location...“